Expect Affordable Quality


Stacy and Associates
Peek’s Flooring
S&H Distributing
 Dallas Flooring Warehouse
Houston Flooring Warehouse



Please consult your product and manufacturer warranties for coverage of goods and/or materials you purchased in connection with Stacy and Associates

*Company refers to Peek’s Flooring, S&H Distributing, S&H Flooring, Dallas Flooring Warehouse, and Houston Flooring Warehouse


The Company, itself or through an authorized contractor, will perform all flooring installation work in a professional manner using quality materials and supplies, and in conformance with applicable building code standards. The Company warrants to the Owner that flooring installation work performed by the Company or a Company-authorized contractor will be free of defects due to workmanship for one (1) year from the date of purchase, subject to the other terms and conditions contained in this document. Please take steps to properly ventilate areas where new flooring products are installed for at least 48 hours after installation to avoid possible sensitivities to new material fumes or odors.

How To Obtain Warranty Service

To submit a claim, fill out link provided on the Company’s website to request warranty servicing. Claims must be submitted to the Company promptly after discovery of the claimed defect and within the applicable warranty period. The Company will then schedule an appointment to inspect the premises and the warranty claim within a reasonable period of time after receiving the claim. If after inspection, the Company determines that a valid claim exists under one or more of the warranties, the Company will repair, re-install, re-perform, or refund the purchase price of the failing Company service, at the Company’s option. If the Company determines to replace any or all product(s), and if such product(s) as originally installed are no longer available, the Company shall have the right to substitute product(s) designated by the Company to be of equal quality.  Replacement of a product or component does not renew the warranty period or otherwise affect any applicable manufacturer’s warranty. Minor color variations may exist between replacement products and the originally installed products and are not indicative of a defective product. If, at the Company’s option, a purchase price refund is conveyed to the Owner, then all warranties are terminated, and repair, replacement or removal of products installed, repaired or otherwise resulting from the Company’s services shall become the sole responsibility of the Owner. No warranties are valid unless and until the Owner has made full payment under the original sales agreement and all addenda thereto. Non-warranty calls for repair or adjustment may result in a service charge.

What Is Not Covered

These warranties are granted by the Company to the Owner only, and only for services purchased from and performed by the Company. These warranties are not transferable, and will terminate immediately upon the transfer of home ownership. All warranties assume normal and reasonable use of the Company-installed products or components. Minor color or textural variations from the lot-to-lot of product are not product or installation defects. These warranties do not cover any other damage, workmanship, or material failure including, but not limited to, damage caused by occurrences beyond the control of the Company, such as settlement of the building, failure of the structure (including foundation and walls), use of incompatible accessories, removal, repair, or re-installation of any Company-installed products or components by a contractor other than aCompany authorized contractor, normal weathering, corrosive effects of salt or and chemical pollutants, normal fading, deterioration of caulking compounds, fire, flood, lightning, high winds, windblown objects, earthquakes, hurricanes, ice dams, icicles, and/or ice storms, atmospheric conditions or weather of catastrophic nature as defined by the US Weather Bureau, other acts of God, intentional acts, unreasonable use, vandalism or pollution. These warranties also will not apply to damage resulting from the failure to provide reasonable maintenance, including failure to clean the product, maintain sealing, painting and or caulking as reasonably necessary, or clear off gutters or roofs as and when necessary. These warranties do not apply to damages due to or arising from the identification, detection, abatement, encapsulation or removal of mold, asbestos, lead based products or other hazardous substances inside or outside of the structure being improved. These warranties do not cover any carpet or flooring materials installed over floors or structures that lack structural integrity, have visual imperfection or do not otherwise meet manufacturer guidelines for installation.

What Voids These Warranties

Installation, removal, painting, repair, adjustment, tampering or re-installation of any Company products or components supplied by the Company by anyone other than a Company-authorized contractor voids any and all warranties within this document, and Stacy and Associates expressly disclaims any liability for any cost, defects, or damages with respect to such actions.

Remedies and Rights

These workmanship warranties are the only expressed warranties for workmanship provided by the Company. No employee, representative, agent, nor any other person, has authority to assume or incur on behalf of the Company any obligation, or responsibility in place of or in addition to these warranties.  EXCEPT FOR THE WARRANTY PROVIDED HEREIN THE COMPANY MAKES NO WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABLILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY’S LIABILITY TO OWNER UNDER THESE WARRANTIES IS LIMITED TO THE AMOUNT RECEIVED BY THE COMPANY FOR SERVICES RENDERED UNDER THE SALES AGREEMENT OR PURCHASE ORDER WITH THE OWNER.

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